How it works
Jobs per tech per day = working hours ÷ average job time, rounded down. Weekly revenue capacity = jobs per day × days × average ticket. When capacity is tight, how calls are booked matters: see appointment booking and emergency call triage.
Frequently asked questions
Should job time include driving?
Yes. Use the average time from leaving one job to finishing the next, including drive time, or capacity will look higher than it really is.
Why does capacity matter for answering calls?
It tells you how many calls you can actually turn into jobs. If capacity is full, the priority shifts to booking the right jobs and protecting emergency slots.