How it works
Monthly cost = on-call pay per shift × shifts + call-outs × hours × wage × overtime multiplier. The cheapest call-out is the one that didn’t need to happen: see on-call technician routing.
Frequently asked questions
How can I reduce on-call costs?
Only send technicians out for calls that truly can't wait. Clear triage rules mean routine after-hours calls are booked for the morning instead.
Does this give legal pay requirements?
No. Wage and hour rules for on-call time vary by location and situation. Check the rules that apply to you.