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Call Answer Rate and Booking Rate Calculator

Two numbers say a lot about your phones: how many calls you answer, and how many answered calls become jobs. Enter a week's figures from your call log to see both.

From your call log.

Example values

Answer rate

80%

Booking rate
41.7%
Missed calls
24
Every inbound call this week
  • Answered and booked40 calls33%
  • Answered, not booked56 calls47%
  • Missed24 calls20%

These are example values, not industry figures. Adjust the controls to match your business.

Free, no sign-up. Everything runs in your browser and nothing you enter is sent anywhere.

How it works

Answer rate = answered ÷ inbound calls. Booking rate = booked ÷ answered. The note estimates extra jobs as missed calls × your booking rate, assuming missed callers would book like answered ones. Put a dollar value on it with the missed call cost calculator.

Frequently asked questions

What is a call answer rate?

The share of inbound calls answered by a person or system, rather than ringing out or going to voicemail.

What is a booking rate?

The share of answered calls that turn into a booked job. Compare it over time rather than against other businesses, since call mixes differ.