How it works
Annual cost = hourly wage × paid hours per week × paid weeks × (1 + payroll taxes and benefits %). People for 24/7 cover = 168 ÷ paid hours per week, before vacations, sick days and breaks, so the real number is higher.
Comparing options? Try the answering cost comparison, or see how much of the week your phones are unstaffed with the after-hours coverage calculator.
Frequently asked questions
What's included in the cost of a receptionist?
Wages plus the employer's share of payroll taxes and any benefits, such as health insurance, paid time off and retirement contributions. Enter those extras as a percentage of wages to get the fully loaded cost.
Why does 24/7 coverage need so many people?
A week has 168 hours. One full-time employee covers roughly 40 of them, before vacations and sick days, so continuous coverage takes several people.